palmslots Privacy Policy
Protecting your personal information is our highest priority. Read this policy to learn how palmslots collects, uses, and stores your data.
1. Introduction
palmslots is committed to providing a safe and transparent online gaming experience for users in Bangladesh. By registering, playing, or using any service on our platform, you agree to the terms described in this privacy policy. This document has been written in English so that users in Bangladesh can easily understand it.
This privacy policy describes what types of information palmslots collects, how that information is used, with whom it may be shared, and what rights you have over your information. We believe that transparency and honesty are the foundation of long-term trust.
This policy applies to the palmslots website, mobile version, and all associated digital services. If you disagree with any part of this policy, please refrain from using our platform and contact our support team.
2. Information We Collect
palmslots collects various types of information to provide services to users. These are described by category below:
2.1 Registration and Identity Information
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID card or other identity document details (for verification when required)
- Address and location information
2.2 Financial Information
- bKash, Nagad, Rocket, Upay, or bank account numbers (for processing transactions)
- Deposit and withdrawal history
- Betting and gaming activity records
- Balance and bonus usage information
2.3 Technical Information
- IP address and device identifier
- Browser type, operating system, and device details
- Site access time, session length, and navigation patterns
- Information collected through cookies and similar technologies
2.4 Communication Information
When you contact our customer support team via live chat or email, records of those conversations are kept to improve service quality and resolve issues.
3. Purpose of Using Information
palmslots uses collected information only for the following legitimate purposes:
3.1 Account Management and Service Delivery
We use your registration information to create, verify, and secure your account. Age verification is a mandatory obligation on our part — only those aged 21 or above may use palmslots.
3.2 Financial Transaction Processing
Financial information is used to correctly process your deposit and withdrawal requests, award bonuses, and maintain transaction history. The minimum deposit at palmslots is ৳300 and the minimum withdrawal is ৳800.
3.3 Security and Fraud Prevention
We analyse technical information and transaction patterns to prevent unauthorised access, account hijacking, and financial fraud. All data transmissions are secured using SSL encryption.
3.4 Responsible Gaming
By analysing your gaming behaviour data, we can identify potentially problematic gaming patterns. This is an important part of our responsible gaming initiative. Visit our Responsible Gaming page to learn more.
3.5 Communication and Support
Your contact information is used to send important account notifications, transaction confirmations, security alerts, and to provide customer support.
4. Cookies and Tracking Technologies
palmslots uses cookies and similar technologies to keep the website functioning properly and to improve the user experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining login sessions, remembering language preferences, and ensuring security. They cannot be disabled.
4.2 Performance Cookies
These cookies are used to improve your browsing experience and to remember frequently used games or sections. You can control these cookies from your browser settings.
4.3 Analytics Cookies
Analytics data is collected to monitor platform performance and understand user behaviour. This information is used in aggregated form and is not linked to any individual.
5. Sharing Information and Third Parties
palmslots never sells your personal information. However, necessary information may be shared with trusted third parties in specific circumstances:
5.1 Payment Processors
Information required to complete financial transactions via bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment processors. These organisations maintain their own privacy policies which they follow.
5.2 Technology Service Providers
Information is shared with partner organisations for server hosting, cybersecurity, game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe), and other technology services, only to the extent necessary to deliver those services.
5.3 Legal Obligations
If disclosure of information is required by legal process, court order, or a legitimate request from a competent authority, palmslots will comply with that obligation and will endeavour to notify the user as much as possible.
5.4 Business Transfers
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. Users will be notified in advance in such cases.
6. Data Protection and Security
palmslots takes the highest level of technical and organisational measures to protect your information. Our security framework is described below:
- 256-bit SSL encryption is applied to all data transmissions.
- Passwords are never stored in plain form — they are kept using advanced hashing methods.
- Financial information is stored in compliance with PCI-DSS standards.
- Regular security audits and vulnerability assessments are conducted.
- Internal staff access to data is restricted through role-based access controls.
- Servers and databases are kept in a secure, protected environment at all times.
- Systems are in place to automatically detect and block suspicious activity.
Although we are committed to ensuring the highest level of protection, no digital system is entirely free of risk. You are also encouraged to keep your password confidential and to avoid logging in from unfamiliar devices.
7. Your Rights
As a palmslots user, you have the following rights over your personal information:
7.1 Right to Access
You have the right to know what information we hold about you. You can contact our support team at any time to request details of your stored information.
7.2 Right to Rectification
If any information stored in your account is incorrect or incomplete, you can have it corrected. This change can be made through your account settings or via the support team.
7.3 Account Closure Request
You may request that your palmslots account be closed. However, some information may be retained for a set period due to legal obligations, ongoing transactions, or dispute resolution requirements.
7.4 Opting Out of Marketing Communications
You can opt out of promotional emails or other marketing communications at any time. However, important account-related notifications will always be sent.
8. Data Retention Period
palmslots retains your information only for as long as necessary. Retention periods by data type are described below:
- Active account information: for the entire duration the account remains active.
- Transaction records: for a period determined by legal obligations.
- Customer support communications: for up to three years.
- Security logs after account closure: for a limited period.
- Technical logs and cookies: generally between 30 days and 1 year.
Once the specified period has passed, data is securely deleted or anonymised so that no individual can be identified.
9. Protection of Minors
palmslots strictly prohibits registration by anyone under the age of 21. The platform is operated for those aged 21 or above only.
If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. If parents or guardians believe their child is using this platform, please notify our support team immediately.
10. Changes to the Privacy Policy
palmslots reserves the right to update this privacy policy when necessary. For significant changes, we will notify users in the following ways:
- A special notice will be displayed on the website.
- Registered users will be notified by email.
- The "Last Updated" date at the top of the page will be changed.
Continuing to use the platform after changes have been made means you consent to the new policy. We therefore ask that you visit this page regularly.
11. International Data Transfers
Our technology infrastructure may operate on servers located in different countries. This means your information may be processed outside of Bangladesh. However, wherever data is processed, we maintain the protection standards described in this privacy policy.
Before sharing information with third parties, we ensure that they also maintain adequate data protection measures and are bound by agreements consistent with this policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available in English seven days a week, 24 hours a day.
Live Chat: 24/7 support via the website
Email: [email protected]
Privacy-related requests are generally responded to within 72 hours. More complex matters may take a little longer.
You can also read our other legal documents: Terms and Conditions | Responsible Gaming | About Us